Returns
Please contact us ASAP with order number, product item, description, and a photo! We will get back to you within one business day and if we are found to be responsible, we will send you a replacement.
We provide free returns for regular-size, non-custom items. Just send us an email to start.
We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.
Refunds
Custom and personalized orders Custom or personalized orders are made according to your wishes and, therefore, they can not be resold, and we do not accept refunds.
Eligibility: You made a regular-size purchase, return it in original condition within 30 days and it hasn’t been personalized.
Exchange / Alteration
Yes—standard items can be exchanged for a different style or size. This price difference is debited or credited as appropriate.
We extend the 1st free alteration for FREE of charge —purchase must be made directly from customer service representative. An extra charge for other modifications may be involved.